Live Long and Prosper

Live Long and Prosper

Live Long and Prosper

Leonard Nimoy’s sad passing reminded me that I’d written about “The Star Trek approach to decision making” some 15 years ago, when I first wrote a book called “Rockin’ The Corporation”, which eventually became “Sex, Leadership and Rock’n’Roll” five years later. In the book I rejected Belbin, Myers Briggs and other fancy approaches to understanding the human condition, in favour of the simpler, perhaps unvalidated but far more pragmatic “Star Trek Model”. Although Roger Sperry’s notion of the “Left and Right brain” is largely discredited by academics, I’d dare to suggest that good decisions are none the less composed of creative and analytical inputs, which approximate to the common notion of Left and Right Brain thinking. So, there’s nothing therefore wrong with the term as a practical shorthand for getting from one decision making galaxy to another …

When important decisions are taken in Star Trek, Spock provides the much needed analytical, logical, ordered and structured “left brain” input, whereas Kirk provides the emotionally intelligent, intuitive, creative and improvised “right brain” input. Sometimes Dr Mc Coy arbitrates or facilitates a synthesis between these poles in search of a better synthesis of the analytical and creative positions. Take a glance at the opening sequence of “Space Seed” from 2’53’ – 4’30”, where Kirk has to make a decision about an enemy craft and you will see an archetypal example what I mean:

Instinct is necessary but often insufficient to make good decisions. Just think about some typical business and life decisions:

  • Buying a house, a luxury car or a holiday
  • Making strategic business decisions
  • Falling in love
  • Hiring a key member of staff
  • Selecting a pension plan
  • Planning your career

… or any perverse combination of these things … for example, falling in love with a member of staff, buying a luxury car instead of making sound business decisions or buying a pension plan … many of which I have observed people doing over the years !!

It can be a disastrous idea to buy a house based on the smell of coffee, freshly baked bread, how attractive the owner is, but later discovering that you did not check whether the property had enough bedrooms, that the buyer no longer lives there because they were selling you the property and not asking you to live with them and so on!

Nor would life be tolerable if we attempted to fall in love using Excel spreadsheets or a Gantt chart, checking the “dimensions” of everything, but failing to take into account whether we liked the person or not, as this ludicrous example demonstrates below:

Falling in love (with Excel) again … never wanted to … :-)

We can see just how badly the impulsive Kirk needs Spock’s cool analysis in the episode featuring Joan Collins “The City On The Edge Of Forever”, where Kirk’s decision making abilities are taken completely off course by a kiss – from 1’15” onwards in this sequence.

You could spend a lifetime doing DISC profiles etc. to help you understand your fellow decision makers, or just follow a robust process such as “The Star Trek Method”. There is of course no need to wear the ears of Spock in the Boardroom, although I have supplied these at certain times for very tough decisions and wicked problems … Big decisions are too important to rely on only half of your brain and you sometimes need very big ears to hear new ideas …

To lead, get bigger ears

To lead, get bigger ears

Where’s Captain Kirk?

Long Live and Prosper!

Leonard Nimoy R.I.P.

Postcript : in a piece of synchronicity, Steve Browne wrote a piece called #LLAP in celebration of Leonard Nimoy’s life – read it at Everyday People.

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Peter Cook leads Human Dynamics, offering better Organisation Development, Training and Coaching. He offers keynotes that blend World Class Leadership Thinking with the wisdom of the street via The Academy of Rock – where Business Meets Music. Author of seven books on Business Leadership, acclaimed by Tom Peters, Professors Charles Handy, Adrian Furnham and Harvey Goldsmith CBE.

Welcome Constraints

jack-white-5

In the film It Might Get Loud, guitarist Jack White says that technology makes us lazy and laziness is bad for creativity. He is right. My first guitar cost £10, the strings stood about an inch (slight exaggeration but not much) from the neck which made my fingers work much harder to play the instrument than normal. As a result, people tell me that I can bend strings an incredible amount akin to Dave Gilmour of Pink Floyd, even though I don’t use particularly a light gauge of strings.

White often uses low-quality instruments to force him to play differently, although the Gretsch he is pictured with above is not one of them!  He says:

“If it takes me three steps to get to the organ, then I’ll put it four steps away. I’ll have to run faster, I’ll have to push myself harder to get to it.”

This is something I completely understand as a musician and a scientist.  Some of the best music I made was written using poor equipment where there had to be some kind of struggle to extract something from it.  I spent a lot of time in the 1980’s and 1990’s chaining reel to reel tape recorders together, reversing and splicing tape to create sounds that had never been heard before.  Admittedly a few of these nobody ever wanted to hear again either!

Contrary to popular opinion, constraints are useful for creativity in all walks of life.  James Dyson would not have invented the Dyson vacuum cleaner if he had not become frustrated at his vacuum cleaner which “did not suck”. Isambard Kingdom Brunel would have not built the Great Western Railway without feeling frustrated that he could not get to Cornwall quickly, and so on.

The Clifton Suspension Bridge - one of the many of IK Brunel's achievements

The Clifton Suspension Bridge – one of the many of IK Brunel’s achievements

It’s important to separate what I call “real constraints” from “imaginary ones”.  A real constraint might be a law of physics, an imaginary one simply an assumption such as a way of doing things that has become a habit or paradigm within an industry. In my own experience, I was partly responsible for developing the world’s first AIDS treatment.  A real constraint was that of time.  We needed to collapse the traditional drug development process time to bring the drug to market as quickly and safely as possible.  At that time Wellcome was renowned for making tablet formulations and this would have been our “paradigm response” to the situation.  In the event, we elected to formulate the product as a capsule, something we were very inexperienced with but which would deliver the quickest route to market. This committed us to a rapid learning programme of work to develop the product. In doing so we eliminated the artificial constraint of “we always do it that way”.

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When we design creative thinking sessions for companies seeking to rethink their strategy, products, services and internal processes, I like to boundary the topic under study with the real constraints that surround it.  These should not be too many – too many constraints tend to stifle ingenious thinking and no constraints tend to produce unfocused creativity.  Some disagree with me on this, saying that creative thinking should be a no holds barred affair.  Long experience in working with people and companies that look for commercial creativity i.e. ideas that have utility suggests that this is wasteful and often does not lead to execution as the ideas developed do not pass the obstacles that are in the way of execution. The theory of constraints is well documented and mostly forgotten by people who think only about the positive side of business improvement.  I wrote recently for Sir Richard Branson on this topic in terms of the internal barriers to innovation and you can read the post at Virgin.

For many years, I’ve used my “fried egg model” to describe the essentials needed to specify a problem or opportunity that is amenable to ingenious thinking.  I was delighted when Charles Handy told me he had thought of something similar for his book “The Empty Raincoat” but later decided it was too fanciful.  The fried egg model requires there to be enough “thinking space” between “the demands or goal” and “the constraints” to provide an arena for productive creativity – “the choices”.  This is why it’s a fried egg and not a boiled one sliced through the middle!  Here is the fried egg I always carry in my bag alongside my computer as I’m sure we all do …

The Fried Egg Model - Demands, Constraints, Choices

The Fried Egg Model – Demands, Constraints, Choices

Andy Wooler offered me this excellent additional example of the use of constraints from the world of music via Arnold Schoenberg’s use of “Serialism”, of which one expression is the twelve-tone technique. We wouldn’t have the magnificent “Rite of Spring” without it. The technique requires that all 12 notes of the chromatic scale are sounded as often as one another whilst preventing the emphasis of any one note. This constraint did not get in the way of exciting music and some thought it was a breath of fresh air. Of course, as it is music, not everyone agrees!

To finish, here’s that first guitar that taught me the value of constraints – I was hold it was a Hofner Futurama by the insurance salesman that sold it to me for £10.  It was heavily modified with “Brian May” Burns Trisonic pickups which were its crowning glory.  It taught me to be strong!  I eventually managed to buy another one for a similar price although his one was so bad in construction and playing that I had to take a saw to it.  It was 1977 after all – the year of punk!

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Guitar Book Collage

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Peter Cook leads Human Dynamics, offering better Organisation Development, Training and Coaching. He offers keynotes that blend World Class Leadership Thinking with the wisdom of the street via The Academy of Rock – where Business Meets Music. Author of seven books on Business Leadership, acclaimed by Tom Peters, Professors Charles Handy, Adrian Furnham and Harvey Goldsmith CBE. Connect with us on our Linkedin Company Page and join our group The Music of Business where we discuss parallel lessons from Business and Music.

Bemoaning the blues

Peter Cook - Speaker and Writer on Business and Music:

Inspired by David D’Souza’s latest post on the HR Tribunal hearing for Bruno Mars, here is another blues inspired piece of satire …

Originally posted on Peter Cook's Musings - The Music of Business:

Following on from my piece on the business blues I just had to post this fantastic piece of blues satire that was sent to me from Clarksdale MA

Blues Singer’s Woman Permitted To Tell Her Side

MS–Ida Mae Dobbs, longtime woman of Willie “Skipbone” Jackson, called a press conference Tuesday to respond to charges levied against her by the legendary Delta blues singer. Ida Mae Dobbs, woman of blues singer Willie “Skipbone” Jackson

“Despite what Mr. Jackson would have you believe, I am not an evil-hearted woman who will not let him be,” Dobbs told reporters. “I repeat: I am not an evil-hearted woman who will not let him be. To the contrary, my lovin’ is so sweet, it tastes just like the apple off the tree.”

Dobbs, accused of causing Jackson pain and breaking his heart by calling out another man’s name, categorically denied treating him in a low-down manner.

“He says he sends for his baby…

View original 601 more words

Reasons to be cheerful … about entrepreneurship

2015 looks like it may well be the year where the “two E’s” collide in a positive manner – where Entrepreneurship meets Economics, so that novel ideas and their owners meet with the capital and other resources to ensure that their enterprise becomes more than a “one hit wonder”. Whilst entrepreneurs are compelled to bring new ideas into existence regardless of the economy, it obviously helps if ideas are launched at a time when people and businesses are in the mood and with the means to buy them.such as Anita Roddick, who started The Body Shop next to a funeral parlour in Brighton in 1976, estimated to be one of the best years in the UK in terms of well being.

Anita Roddick planted her seeds for The Body Shop on fertile ground in 1976

Anita Roddick planted her seeds for The Body Shop on fertile ground in 1976

What then makes me suggest that 2015 is going to be a good year for entrepreneurs?

Economics, Economics, Economics

I was speaking with my friend Dr Andrew Sentance on his economic forecast for 2015 recently. A former member of the Bank of England’s Monetary Policy Committee Andrew is currently Senior Economic Adviser for PwC and a member of my band Rock In The City, dedicated to humanising the square mile through rock music. He outlined several reasons to be cheerful:

  1. Economic growth is forecast to be 2.5% in 2015. Andrew suggests that only the US will do better among the G7 economies in the coming year.
  2. Investment is forecast to grow by over 6% in 2015.
  3. Inflation is low and set to fall further. Consumers may gain some much-needed economic relief in terms of prices.
  4. Unemployment is expected to fall to 5.5% by the end of 2015.
  5. Wages growth is picking up – expected to be 2.4% next year. When combined with low inflation, people can expect the first improvements in living standards since the financial crash.
  6. Real household disposable income is forecast to rise by 2.3% in 2015, providing the consumer with some purchasing power for the first time in several years.
The wonderful Stiff Records - an entrepreneurial startup that started in 1976 but ran out of cash eventually ...

The wonderful Stiff Records – an entrepreneurial startup that started in 1976 but ran out of cash eventually …

The one thing we can be sure of is that the future is that it is subject to change. Nonetheless, these predictions do line up to offer hope that we will be gently lifted out of recession for the first time in around 7 years. What then does the improved economic climate offer for the entrepreneur?

Reasons to be cheerful … for Entrepreneurs … 1, 2, 3

  1. If your enterprise is operating in what I call one of the “Brain Based Industries” you are likely to find a fertile climate for growth in 2015. These include biotechnology, nanotechnology, 3D printing and computing development, which shows no sign of having reached a plateau in our imagination of what’s possible.
  2. The service sector and creative industries are also predicted to show significant growth. If you are an entrepreneur with a creative idea or service, which makes people’s lives better in some way, now is a good time to be thinking of starting your business. My long experience of working with creative people reminds me to also say that you must couch your service in terms of simple to understand consumer focused benefits and not. Some creative minds are prone to think that people will beat a path to your door to seek out what you offer, however difficult you make it for them. That is the exception and not the rule.
  3. Finally some traditional industries are also set for growth with good forecasts for the construction industry and consumer goods. We need also to look at ways to innovate in these industries to make sure that our contributions in this area employ sustainable technologies and materials. This is an area where entrepreneurs can play their part.

We must learn to unlearn

It’s been a long haul through the deepest recession for many years and I’m personally hopeful that we will learn from the lessons of economics to create a more sustainable world economy. That’s not simply learning new things, but also unlearning out-dated habits that create boom and bust economies in favour of a more sustainable world. In this context, we finish with a song that Andrew Sentance loves for it’s rather cheeky Ian Dury inspired lyrics about economics and entrepreneurship. I wrote the song as a call to action for a more sustainable world, plus it was a lot of fun to do …

and, of course, one of the inspirations for Andrew’s predictions:

Punk Rock HR – A Manifesto for Better HR Strategy and Practice

I was asked by Steve Browne for a post that summed up my thoughts on how HR can get better.  Steve is Executive Director at La Rosa’s Pizza in the US and is a massive HR and rock music radical.  So here is my post with some background as to why I feel able to comment on such matters for my US cousins.

Having spent many years running the Kent Branch of The Chartered Institute of Personnel and Development (CIPD) in the UK, acting as a board member of their Council, working in HR for a Pharmaceutical Company and teaching Strategic HRM at MBA level, I had an extended period to study HR strategy and practice from the viewpoints of my original careers as a scientist and innovation leader. As a result, I wrote a manifesto for HR transformation in a book called “Punk Rock People Management”.  In case you are wondering if this requires HR pros to pogo whilst doing staff appraisals, relax! The “Punk Rock” aspect of the title simply refers to three underlying principles of the punk rock phenomenon that apply to good HR strategy and practice:

SimplicitySimplification in punk was about three chords or even less.  Lou Reed once claimed that anything more than three chords is jazz.  Likewise, good HR and great leaders make the complex compellingly simple. If HR is overly complex it’s no surprise if managers reach for their own versions of policies and procedures.

Keep it simple

BrevityBrevity in punk was exactly what it said on the tin. The Ramones managed to get their message across in just over two minutes and some of Wire’s early recordings coming in at under one minute, compared with the neo classical 20 minute overtures that characterised Prog Rock (Make no mistake, I’m a big Prog Rock fan as well, but we’re not here to discuss musical tastes).  To misquote Albert Einstein good HR keeps things as short as they need to be but no shorter …

Keep it short

AuthenticityAt punk’s core was the idea of telling it like it is. Good HR also keeps things real.  In practice the great HR professional speaks in the language of the business they serve rather than hiding behind HR jargon.  Jargon is a natural feature of all professions, but when it excludes rather than engages it has lost its purpose as a kind of ‘shorthand’.

Keep it real

Authenticity Lou Reed Annie Lennox

I was speaking with Ron Thomas, CEO of Great Place to Work, in the Gulf just recently. We discussed some other qualities that characterise great HR, amongst them:

Understand the business – Good HR professionals align the HR strategy and tactics with the long-term business imperatives.  It’s what I call the “HR Six Pack”:

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The HR Six Pack – not modelled here by Iggy Pop …

Understand the numbers – Business starts with the financials rather than the appraisal process etc. A grip on the numbers gives you the context to make better HR decisions by fact rather than guesswork. HR professionals also need to be data savvy rather than leaving that to the IT or finance professionals.

Understand the context – You’ve got all your HR / Business qualifications right? So why isn’t the CEO wanting to implement the 9 box model, 360 degree appraisals and so on?  Business schools offer an idealized view of how things should be at work, but work rarely works like that. Successful HR professionals understand context and adopt a “best fit” approach, seizing opportunities to make their workplaces great and understanding the nuance of time and timing. This is usually superior than attempting to plug in “best practice” elements without considering the context, rather akin to attempting a kidney transplant without considering the recipient.

For more on subjects such as recruitment, induction, engagement, rewards, appraisal, promotion, innovation, training, conflict, exit and so on pick up a copy of “Punk Rock People Management” or attend one of our Music and Business keynotes or masterclasses.

FINAL COVER

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Peter Cook leads Human Dynamics, offering better Organisation Development, Training and Coaching. He offers keynotes that blend World Class Leadership Thinking with the wisdom of the street via The Academy of Rock – where Business Meets Music. Author of seven books on Business Leadership, acclaimed by Tom Peters, Professors Charles Handy, Adrian Furnham and Harvey Goldsmith CBE. Connect with us on our Linkedin Company Page and join our group The Music of Business where we discuss parallel lessons from Business and Music.

Contact him via peter@humdyn.co.uk

Riding the waves of change

I am a massive fan of Professor Charles Handy’s work, having met him a few times over the years. His work on portfolio careers and change in “The Empty Raincoat” resonated strongly with me when I started my business 20 years ago, in terms of the need to recognise that every business has it’s “Sigmoid Curve”. The important move in personal or business life is to recognise when you are at a point of inflexion and start a new Sigmoid Curve, as shown in this diagram:

We are in an age where a job for life hardly exists any more. Reflecting on my career it turns out that I reinvent myself in 18 year cycles: 18 years in science, leading teams to develop life-saving pharmaceuticals; 18 years teaching MBA’s in academia and; 18+ years starting up and running a business. Around 2008 I foresaw a need to adapt once again, as the recession began. As the end of 2014 approaches, I’m reflecting on some of the results of the decisions I made to make some fundamental changes back in 2008 that are leading me into my “4th age”.

Ain’t no mountain high enough …

To be effective as a consultancy business these days, you need to be a global player due to client requirements around the world. Although we’ve delivered projects across the world using our own networks in the USA and Europe, our partnership with Nadine Hack’s Global Network is a major landmark in our development as a global player and I’m humbled to have been chosen to be in such superb company.

Another important achievement in terms of scope and scale was winning a prize for our work on Leadership from Sir Richard Branson. These events have changed my perceptions as to what we might be capable of achieving in 2015.

Nadine Hack is a world leader in trustworthy behaviour and leadership

Comparing notes on Virgin albums – Meeting Sir Richard Branson

Frustrations and False Starts

Fame doesn’t pay the bills and the year has continued to be “lumpy” business wise, having spent considerable time on client projects which have then not proceeded due to internal or external changes which caused priorities to change.

I’ve also been taken for a ride on a couple of occasions, by people from public sector institutions and quangos, some of whom have asked me to speak at conferences for free in exchange for promises of in-kind benefits which never materialise. I reserve my free time for genuine charities and not such enterprises. A repeated series of “diversions” can kill smaller businesses and I’ve often wanted to invent an “authenticity tester” to separate the sheep from the goats in this respect. However I have not yet invented this gadget :-) Apparently I’m not alone in this desire!!

Has anyone invented this gadget yet?

The lesson here is to find better ways of doing the due diligence on larger projects, although sometimes the client themselves does not know that their own business is also experiencing a point of inflexion when making plans to engage external assistance. As a smaller niche business, sometimes there is little to be done other to dust yourself down and move on, rather like Jake and Elwood in “The Blues Brothers”:

Seeds of growth

That said, many times things work out fine and we’ve also had a series of very enjoyable consultancy and speaking projects in Estonia, Ireland, Romania and Germany in 2014 and promises of others in the USA and elsewhere in 2015. I’ve had equivalent joy in my musical life at The Academy of Rock – interviews with George Clinton, Roberta Flack, John Mayall, AC / DC’s drummer and, recently, joint performances with Patti Russo – Meatloaf’s long term singing partner at Henley Business School, a corporate gig for HP’s annual awards ceremony and an awesome gig in London with Bernie Tormé, guitarist for Ozzy Osbourne and Deep Purple’s Ian Gillan.

With Patti Russo at Henley Business School, Bernie Tormé at London’s Borderline, at the HP awards in Brighton, interviewing George Clinton (Prince’s spiritual Godfather) and discussing HR leadership and the Virgin Way in Romania. Below our interview with Roberta Flack

If your business is to become a true Learning Company, this involves both what Peter Senge calls “learning” and more importantly “unlearning”. So, in pursuing my new pathway as a global consultancy and keynote speaker and performer alongside my role as a business author and facilitator, what have I had to learn and let go of in order to gain momentum for change?

Learning and unlearning to adapt

To do new things, this means letting go of the “familiar”. I’ve had to turn down a few projects this year, which, although they would pay a wage, would have filled my diary, making it impossible to pursue these new directions. Leadership is as much about saying no as it is saying yes to requests.

When pursuing larger projects, there is more risk of companies defaulting on their requests. One needs to be resilient, both emotionally and financially to “play with the big boys”. I have my mum to thank for the business principle of “never a borrower or a lender be”, having never had a loan in 20 years of business and have survived the longest and deepest recession in recent times, so I feel well prepared to deal with such things. Nonetheless it is galling to spend months of your time in preparation for projects which get cancelled due to wider strategic changes. I must get better at dusting myself down from such occurrences and, hopefully, minimising them in the first place.

In pursuing a global strategy, I need to develop exceptional collaborative bonds with people who I have not necessarily spent a lot of time working face to face with. This investment in relationships ultimately leads to a return in terms of more significant and rewarding projects. Trust matters much more when you are working at a distance with people and this must be allocated a good amount of time.

Hopes and Fears for 2015

1. I’m looking to develop the relationship as a writer and partner with Virgin.com.

2. I’m also hoping to launch a new groundbreaking book on innovation and creativity that blends world class research with the pragmatism of “what works” in the field.

3. I will continue to develop the Human Dynamics and Academy of Rock brands and networks so that they compete well with the usual suspects.

4. I’m hoping to receive less fake requests for assistance, but one never knows … To be an adaptive organisation, one needs to have a plan and also be nimble and responsive …

To adapt, sometimes one needs to switch the points towards an unknown destination …

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Peter Cook leads Human Dynamics, offering better Organisation Development, Training and Coaching. He offers keynotes that blend World Class Leadership Thinking with the wisdom of the street via The Academy of Rock – where Business Meets Music. Author of seven books on Business Leadership, acclaimed by Tom Peters, Professors Charles Handy, Adrian Furnham and Harvey Goldsmith CBE. Connect with us on our Linkedin Company Page and join our group The Music of Business where we discuss parallel lessons from Business and Music.

Season’s Greetings

Festive greetings. As in previous years, we prefer to give money to charity instead of giving Christmas cards. This year we are giving our main donation to Demelza House Hospice – a charity that helps terminally ill children live out their remaining days in comfort and dignity.  We are combining our donation with the proceeds from the sale of our song written in honour of Prince earlier in the year. There’s still time to buy the song and donate to the cause if you wish: Bandcamp – 18 and over version, Bandcamp – Bleeped version

Demelza Hospice - a worthy cause that rocks

Demelza Hospice – a worthy cause that rocks

We have also made a donation to the Wikimedia Foundation – knowledge is such a valuable asset in our quest to make the world a better place.

In the meantime, here is a piece of music I composed and recorded for Christmas in my basement. The piece is themed around Cats and Snow – enjoy !!  All the very best for 2015 :-)