Introducing the wonderful Dawna Jones from Vancouver. Dawna is CEO of From Insight to Action, a change management consultancy which helps individuals, teams and organisations escape from tramline thinking that can become embedded into business cultures. She is author of Decision Making for Dummies and writes for The Huffington Post.
Dawna kindly interviewed me for as part of her online interview series “The Evolutionary Provocateur podcast”, hosted by Management Issues. Take a listen.
She says of change management:
“Over a decade ago, I was facilitating an organizational change initiative which made a lurch forward only to settle back as incremental change. Instantly, I realized that business decision makers and underlying beliefs in the culture weren’t adapting fast enough to match the accelerating ecological, climate and social change. Ten years of research into the science and spirit of human performance (and complex systems) gave me greater insight into how to work with the unknown to create greater creativity and resilience in companies and leaders at every level. Brain science tells us that decisions fall into repetitive ruts unless you actively introduce diverse opinions, reflect to learn from assumptions or take other steps to see from many levels and broaden perspective. Advanced skills to deepen personal and organizational awareness along with simple principles allow greater functionality in complexity. Providing the learning environment to deepen skills personally and collectively is a personal passion of mine.“
I asked Dawna for some insights into her work:
Making Better Decisions
Peter : What are the hallmarks of companies that make great decisions?
Dawna : They tap into both their intuitive intelligence and their collective intelligence. Transparency and trust are central to providing a growth oriented decision making environment where customers and employees contribute to providing the multiple feedback input required to stay alert to changing developments.
They take time out from being busy to reflect and gain perspective. Without that there is limited to no capacity for foresight – to see what’s coming ahead.
They flex their thinking to fit the situation rather than applying analytical thinking for every situation.
They are highly networked, consequently can keep pace with emerging change.
Peter : I love the idea of using their own intelligence and that of others. This triangulates a complex decision, leading to the best possible outcome rather than the lowest common denominator if done with skill. In a busy world, reflection becomes even more important if there is to be foresight.
Making decisions stick
Peter : As we know, it’s one thing making good decisions, quite another to take other people with you. How do you ensure that people follow their decisions? Why is an outsider essential?
Dawna : A decision not followed is a decision not inspired by a shared common goal. When a decision is forced from the top down, and it has a negative impact on those implementing it, it stands to reason that it won’t inspire the energy required for action. An outsider brings in an objective take on the underlying dynamics so the invisible factors, like cultural beliefs in conflict with the direction, can be identified and reviewed rather than dealing with the undertow created when you’re trying to do something different and it conflicts with what’s always been done before. Most often, this kind of conflict surfaces in behaviour and the temptation is to fix the behaviour. It’s a much deeper dynamic going on that someone not immersed in the environment can detect quickly using intuitive insight.
Peter : The concept of undertow resonates strongly with me, reminding me of the lyrics to the song by Suzanne Vega, although clearly the song places a different meaning on the word undertow …. but do we really need an excuse to play a Suzanne Vega song!? However, it made me think that the more leaders push, sometimes this produces an equal and opposite reaction from those being ‘pushed’. Leaders must learn to engage and develop collaboration if they want to ‘pull’ instead of ‘push’. There are only a few circumstances when push is of value such as turnarounds and crises. Even then, smart leaders understand that great decisions may come from those closest to the action. You remind me that the outsider sees things that others don’t see and much earlier, allowing an enterprise to correct its decision before it has happened.
Music and the mind
Peter : We talked a lot in the interview you kindly did about music and the mind. Share some of your thinking on the role which music can play in shaping our lives.
Dawna : To me, music is the song of the soul celebrating life in its many emotions. With respect to business, it can serve as a metaphor as you do so well in your work and it can also serve to bring calm to a stressed high pressure environment. Mark Romero’s music, for instance, has the effect of calming and bringing your body into physical coherence meaning you’re able to access your alpha (creativity) state and also gain harmony between the mind and the heart. Certain classical music is used by more enlightened education systems to help students remember their work without needing to exercise recall – That helps those of us have the ability to recall or memorise. None of this has to be set at high volume to work. Low volume works just fine. Music gives us the chance to enrich our creativity (same part of the brain) and stimulate expression.
Peter : I can certainly attest to the memory value of music, having used it over many years to help people excel across a range of circumstances from passing exams to locking in important thoughts into long term memory. I have never visited a country yet where people cannot more or less recite the words to Bohemian Rhapsody, now 40 years old. A pity they don’t always know so much about their company’s mission statements!! Having just watched a Queen documentary on television last night it reminded me of attending Hyde Park to see them in 1976 – one truly amazing concert.
Contact Dawna via From Insight to Action if you are interested in making better business decisions. Dawna and I are available for joint projects into 2016 around the world, combining thoughtful Organisation Development with masterclass inputs that blend business ideas with music for maximum engagement and application.
About the Blogger
Peter Cook leads Human Dynamics and The Academy of Rock. Check out our books on Amazon which make excellent seasonal gifts. We are currently booking launch events for Leading Innovation, Creativity and Enterprise, a major new book for 2016 with Bloomsbury, featuring exclusive interviews with Sir Richard Branson and Sir James Dyson.